Multi-National Public Pharmaceutical Company

A Client Success Story

Multi-National Public Pharmaceutical Company

Organization Type Multi-National Public Pharmaceutical Company
 Details
  • Three-year poor business results. Single digit profitability.
  • 5 locations across Canada and U.S.A.
  • 2,800 employees
  • Recent 10% loss of market share
  • Second year after acquisition from private company
The Problem
  • Recent 10% loss of market share
  • Significant customer complaints regarding product fulfillment quality and speed
  • Low employee engagement score
  • High manager unforced turnover rate
  • Executive fear of unionization drive
What We Delivered
  • Company wide culture and employee engagement focus groups / audit
  • Key customer satisfaction audit / interviews
  • Key customer facing business process audits
  • Culture, employee engagement, key customer feedback findings and executive report out
  • Development of culture transformation strategy and playbook
  • Identification and recommendation for key business process re-engineering
  • Executive management accountability plans
  • Development of performance scorecard for revitalized results
  • Additional semi-annual employee and key customer spot audits to verify positive change
  • Coaching and guidance to Executive Management team / members
The Result
  • Over 1 year, significant reduction of customer and employee complaints / turnover
  • 28% increase in employee engagement
  • 86% reduction of unforced manager turnover
  • Over 2 years, 10% gain in market share
  • Over 2 years, 27% increase in EBITDA rate
2018-01-14T17:19:29-04:00